Question 1

How do I register at x13?

Accepted Answer

Signing up at x13 is quick and easy — it takes just 2 minutes. Registration page and enter your name, email, mobile number, and password. Activate your account using the verification code sent via email or SMS. You'll then be eligible for the 100% bonus on your first deposit. Was this helpful? Yes No

Question 2

What is the minimum age to register at x13?

Accepted Answer

You must be 18 years of age or older to register at x13. This is our Responsible Gambling This is part of our policy. Users under 18 are not permitted to create an account, and any account found to be in violation during verification will be closed. Was this helpful? Yes No

Question 3

What should I do if I forget my password?

Accepted Answer

on the login page Click the "Forgot Password?" link. Enter your email or mobile number and a reset link or OTP will be sent to you. Set your new password within 5 minutes. Make sure it's at least 8 characters long and includes a mix of letters and numbers. Was this helpful? Yes No

Question 4

Can one person open multiple accounts?

Accepted Answer

No. Only one account per person is allowed at x13. Creating multiple accounts will result in bonus cancellation and may lead to a permanent ban. If you're having issues with your current account, please contact support. Was this helpful? Yes No

Question 5

What should I do if my account is locked?

Accepted Answer

After 5 incorrect password attempts, your account is automatically locked for 15 minutes. Wait it out or reset your password. If your account is locked for any other reason, email support@x13.best or reach out via live chat. Was this helpful? Yes No

Question 6

How do I change my email or mobile number?

Accepted Answer

Log in → Settings → Personal Information → Update Email/Mobile. You'll need to verify the new email or mobile number via OTP. For security purposes, the change may take up to 24 hours to take effect. Was this helpful? Yes No

Question 7

Can I permanently close my account?

Accepted Answer

Yes. You can Self-Exclusion or close your account entirely. Submit your request via Settings or by emailing support@x13.best. Please withdraw any remaining balance before closing your account. Was this helpful? Yes No

Question 8

What deposit methods are available?

Accepted Answer

The following deposit methods are available at x13: bKash — Instant, minimum ৳500 Nagad — Instant, minimum ৳500 Rocket — Instant, minimum ৳500 Bank Transfer — 1–24 hours, minimum ৳1,000 USDT (Crypto) — after confirmation Was this helpful? Yes No

Question 9

How long do withdrawals take?

Accepted Answer

Withdrawals at x13 are processed quickly. bKash and Nagad take 15–30 minutes, Rocket takes 30–60 minutes, and bank transfers take 1–3 business days. Your first withdrawal may take a little longer due to account verification — this is a standard security requirement. Was this helpful? Yes No

Question 10

What are the minimum deposit and withdrawal amounts?

Accepted Answer

The minimum deposit is ৳500 for mobile banking and ৳1,000 for bank transfers. The minimum withdrawal amount is ৳500, and the daily withdrawal limit is ৳2,00,000. VIP members are eligible for higher withdrawal limits. Was this helpful? Yes No

Question 11

Are there any charges for deposits or withdrawals?

Accepted Answer

x13 generally charges no fees for deposits or withdrawals. However, your mobile banking provider or bank may apply their own charges — these are outside x13's control. Network fees may also apply for crypto withdrawals. Was this helpful? Yes No

Question 12

I sent money but it hasn't shown up in my account — what should I do?

Accepted Answer

First, wait 30 minutes — minor delays can occur. If the funds still haven't arrived, send a screenshot of your payment to support@x13.best along with your transaction ID. Our team will resolve the issue within 30 minutes. Was this helpful? Yes No

Question 13

What are the reasons a withdrawal might be rejected?

Accepted Answer

Common reasons for withdrawal rejection include: unverified account, unmet bonus wagering requirements, incorrect payment details, or exceeding the daily limit. The rejection notice will specify the reason. Contact support for a quick resolution. Was this helpful? Yes No

Question 14

What currencies are available for transactions?

Accepted Answer

Members in Bangladesh can transact in BDT (Bangladeshi Taka) and USD (US Dollar). Deposits and withdrawals via USDT (crypto) are also supported. Your preferred currency can be selected at registration and changed later if needed. Was this helpful? Yes No

Question 15

What is KYC verification and why is it required?

Accepted Answer

KYC (Know Your Customer) is an identity verification process required for security and compliance with international regulations. Simply upload a photo of your national ID or passport. Once verified, your withdrawal limits increase and processing times become faster. Was this helpful? Yes No

Question 16

How do I claim the welcome bonus?

Accepted Answer

After registering, your first deposit automatically earns a 100% bonus. Deposit ৳1,000 and get another ৳1,000 as a bonus — bringing your total balance to ৳2,000. The bonus is capped at ৳50,000, and your first deposit must be made within 7 days of registration. Was this helpful? Yes No

Question 17

What are the wagering requirements to withdraw a bonus?

Accepted Answer

To withdraw your welcome bonus, you must wager 3x the bonus amount. For example, if you receive a ৳1,000 bonus, you need to place ৳3,000 in bets before the bonus becomes withdrawable. For full terms, Terms & Conditions View. Was this helpful? Yes No

Question 18

How does cashback work?

Accepted Answer

At x13, you can earn up to 5% cashback on your daily losses. Your cashback is credited to your account on a set day each week. There are no wagering requirements on cashback — you can use it immediately. Learn more On the Promotions page View. Was this helpful? Yes No

Question 19

How does the referral program work?

Accepted Answer

Invite friends to x13 and earn a commission on their first deposit. You'll find your referral link or code in your profile. When a friend registers using your code and makes their first deposit, you receive a bonus — with no limit on referrals. Was this helpful? Yes No

Question 20

How long do bonuses last?

Accepted Answer

Wagering requirements for the welcome bonus must be completed within 30 days. Daily cashback and free bets must be used within 7 days, and special event bonuses within their specified timeframe. Any unused bonuses will expire at the end of the validity period. Was this helpful? Yes No

Question 21

Where can I find free bets and how do I use them?

Accepted Answer

Once you receive a free bet, it will appear in your balance under the "Free Bet" label. When placing a bet, simply select the free bet option. If your free bet wins, you'll receive the winnings minus the original stake. Winnings from free bets are not subject to wagering requirements. Was this helpful? Yes No

Question 22

How do I use a promo code?

Accepted Answer

There's a promo code field on the registration page and the deposit page. Enter a valid code and the bonus will be applied automatically. To get active promo codes, Promotions page Check back regularly. Was this helpful? Yes No

Question 23

Which sports can I bet on at x13?

Accepted Answer

x13 offers betting on 30+ sports. Popular categories include: Cricket — IPL, T20 WC, BPL, Test Matches Football — Premier League, Champions League, World Cup Kabaddi — Pro Kabaddi League Tennis, Basketball, Badminton E-Sports — CS:GO, Dota2, VALORANT Was this helpful? Yes No

Question 24

What is Live Betting and how does it work?

Accepted Answer

Live betting lets you place bets while a match is in progress. Odds shift in real time based on how the game unfolds. You can make informed decisions using live statistics and the scorecard. On the Sports Betting page Watch live matches. Was this helpful? Yes No

Question 25

How do I read odds and calculate potential winnings?

Accepted Answer

x13 uses decimal odds. For example, if the odds are 2.5 and you bet ৳1,000, you'll receive ৳2,500 if you win (stake included) — a profit of ৳1,500. Your potential winnings are displayed on screen before you place the bet. Was this helpful? Yes No

Question 26

What is Cash Out and how do I use it?

Accepted Answer

Cash Out lets you settle your bet before a match ends. If your team is winning, you can lock in a profit; if they're losing, you can cut your losses. The Cash Out button appears under "My Bets" — note that it may not be available for all matches. Was this helpful? Yes No

Question 27

What happens to my bet if a match is cancelled?

Accepted Answer

If a match is cancelled, abandoned, or the result is void, x13 automatically refunds the full stake. The amount will be returned to your account balance within 24 hours. In a parlay bet, a cancelled match is counted as odds of 1.0. Was this helpful? Yes No

Question 28

What is a parlay bet and is it worth it?

Accepted Answer

A parlay (also called a multi-bet) combines two or more selections into a single bet. If all selections win, the odds are multiplied — resulting in a much higher payout. However, if even one selection loses, the entire bet is lost. High risk, high reward. Was this helpful? Yes No

Question 29

What are the minimum and maximum bet amounts?

Accepted Answer

The minimum bet at x13 is ৳50. Maximum bet limits vary by market and match — generally up to ৳5,00,000. VIP members can place even higher bets. The maximum limit for each bet is shown in the bet slip. Was this helpful? Yes No

Question 30

Where can I view my betting history?

Accepted Answer

Log in and go to "My Account" → "Betting History" to view full details of all your bets — including date, event, odds, stake, and result. You can also download the history in CSV format. Was this helpful? Yes No

Question 31

Is x13 a safe platform?

Accepted Answer

Yes. x13 uses 256-bit SSL encryption — the same technology used by banks. We hold an international gaming license and conduct regular security audits. Your personal information and funds are fully protected. Was this helpful? Yes No

Question 32

How do I enable two-factor authentication (2FA)?

Accepted Answer

Log In → Settings → Security → Enable Two-Step Verification. Set it up with your mobile number or the Google Authenticator app. Once 2FA is active, you'll need to enter an OTP along with your password each time you log in — keeping your account significantly more secure. Was this helpful? Yes No

Question 33

Does x13 share my personal information with third parties?

Accepted Answer

No. x13 never sells or shares your personal information with third parties. Data is used only to the extent necessary for payment processing and legal compliance. For more details, Privacy Policy Read more. Was this helpful? Yes No

Question 34

What should I do if I notice suspicious login activity?

Accepted Answer

Change your password immediately and log out of all active sessions (Settings → Security → Log Out of All Devices). Then notify us at support@x13.best. We will secure your account and investigate the activity. Was this helpful? Yes No

Question 35

Where can I find responsible betting tools?

Accepted Answer

x13's Responsible Gaming page All the tools are available — budget limits, time limits, and self-exclusion. Use them whenever you feel the need. Contact support for any advice related to betting. Was this helpful? Yes No

Question 36

How do I join x13's VIP program?

Accepted Answer

x13's VIP Program No separate sign-up is needed. Simply bet regularly and VIP points accumulate automatically, advancing your tier. There are 5 VIP tiers in total — Bronze, Silver, Gold, Platinum, and Diamond. Was this helpful? Yes No

Question 37

What benefits do VIP members receive?

Accepted Answer

VIP members enjoy: higher withdrawal limits, exclusive cashback rates, birthday bonuses, a dedicated account manager, invitations to exclusive events, and priority customer support. The higher your tier, the greater the rewards. Was this helpful? Yes No

Question 38

How do I use my VIP points?

Accepted Answer

Every bet you place earns points. Rewards page and redeem points for bonus balance, free bets, or exclusive rewards. 100 points = ৳10 cash. Points are valid for 3 months. Was this helpful? Yes No

Question 39

Can my VIP tier be downgraded?

Accepted Answer

Yes. Betting activity is reviewed every 3 months. If the required betting volume isn't met, your tier may be downgraded. However, once you reach the Diamond tier, you're granted permanent VIP status — your tier will never drop from there. Was this helpful? Yes No

Question 40

How do I join tournaments and leaderboards at x13?

Accepted Answer

Sports Events page View all ongoing tournaments. Simply place a bet on the specified market to be automatically added to the leaderboard. Top finishers can win cash prizes, trophies, or travel packages. Was this helpful? Yes No

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