x13 Terms & Conditions — What You Have the Right to Know Before Using Our Platform

X13 (hereinafter referred to as "we", "us", or "the Platform") is an international online Sports Betting and gaming platform serving users in Bangladesh and other countries.

These Terms & Conditions ("Terms") apply to the x13 website and all associated services. By registering with x13, creating an account, or using any of our services, you automatically agree to these Terms.

X13 reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes your acceptance of the revised Terms. Members will be notified prior to any significant changes.

The following eligibility criteria must be met to use x13's services:

• You must be 18 years of age or older. Registration by minors is strictly not permitted under any circumstances.
• You must not reside in a country where online betting is prohibited by law.
• You must be of sound mind and be using this service of your own free will.
• Have not previously been banned from x13 for any reason.

X13 may request a copy of your National ID or passport at any time for age verification. Your account may be restricted until verification is complete.

It is your responsibility to provide accurate information when registering with x13. Providing false information may result in account termination.

Account Rules:

• Each individual may register only one account. If multiple accounts are found, all of them will be closed.
• Keep your account password confidential. Do not share it with anyone.
• If you notice any suspicious activity on your account, please notify us immediately.
• Accounts may not be transferred or sold to another person.
• If you need to update your personal information, please contact the support team.

The following rules apply to all deposits and withdrawals on x13:

Important Withdrawal Conditions:

• Withdrawal requests are generally processed during business hours, though we strive to operate 24/7.
• Identity verification may be required before processing your first large withdrawal.
• Bonus balances cannot be withdrawn without meeting the applicable wagering requirements.
• Withdrawals must be made using the same method used for the deposit (where applicable).

The following terms apply to the use of x13's bonuses and promotional offers. Each bonus may carry its own specific conditions; however, the general rules are outlined below:

General Bonus Rules:

• Each bonus has specific wagering requirements that must be met before any withdrawal can be made.
• Bonuses cannot be claimed through multiple accounts created by the same person or from the same IP address.
• X13 reserves the right to cancel bonuses if suspicious usage patterns are detected.
• Any unused bonus balance will be forfeited upon expiry.
• Cashback bonuses are credited directly to your real money balance, though a minimum wagering requirement may apply.

X13 reserves the right to modify or cancel any bonus offer without prior notice. For current bonus offers, please visit our Promotions visit this page.

X13 supports the following payment methods for Bangladeshi members:

• bKash: Minimum deposit ৳500. Deposits are typically instant; withdrawals are processed within 30 minutes.
• Nagad: The same rules as bKash apply. Fast and reliable.
• Bank Transfer: Deposits accepted from any Bangladeshi bank. Withdrawals may take 1–24 hours to process.
• Cryptocurrency: USDT and BTC are supported. Deposits will be credited after blockchain confirmation.

If you experience any issues with a payment, our support team is available 24/7 to assist you. For banking-related problems, please also contact your bank or mobile banking provider directly.

Please keep the following rules in mind when placing bets on x13:

General Betting Rules:

• Once a bet is confirmed, it generally cannot be cancelled. However, a cashout option may be available in certain live betting situations.
• The minimum bet is ৳50; maximum bet limits vary by sport and market.
• If a match is cancelled, the bet will be considered void and the stake will be refunded.
• X13 shall bear no liability for bets not accepted due to technical issues.
• Bets will be settled based on official results. In the case of disputed outcomes, x13's decision shall be final.

Odds displayed on x13 are subject to change at any time. The odds applicable at the time a bet is confirmed will be the ones that apply.

• If odds are displayed incorrectly due to a manifest error, x13 reserves the right to void the affected bet.
• If a market is declared void, all related bets will be considered cancelled.
• Specific rules apply to handicap and over/under markets, which are displayed alongside each respective market.

The following special rules apply when using x13's Live Betting section:

• Odds change rapidly during live betting. x13 is not liable for any bets not accepted due to connectivity issues.
• Live match scores and statistics are for reference only. Accuracy cannot be guaranteed.
• X13 reserves the right to suspend live betting on any event.

The following activities are strictly prohibited on x13:

• Creating multiple accounts to claim bonuses or other benefits.
• Placing bets using bots or automated software.
• Placing bets using match-fixing arrangements or insider information.
• Using an account for money laundering or concealing illegally obtained funds.
• Attempting to exploit technical vulnerabilities in the platform.
• Attempting to hack or gain unauthorized access to other members' accounts.

X13 reserves the right to close or suspend an account for any of the following reasons:

• Violating the Terms & Conditions.
• Registering with false or inaccurate information.
• Suspicious betting or financial activity.
• Threatening or harassing other members or staff.

You may also close your account at any time by contacting our support team. Self-exclusion is also available as part of our responsible gaming commitment — for more details, Responsible Gaming page.

X13 is not liable for the following:

• Losses resulting from internet connectivity or device issues.
• Issues with third-party payment gateways.
• Service disruptions caused by unexpected technical errors.
• The outcomes of your betting decisions.
• Direct compensation for betting addiction or psychological issues.

X13 places the highest priority on protecting your personal information. We follow the policies outlined below:

• Your personal information is never sold or shared with third parties.
• All data is protected with 256-bit SSL encryption.
• Information may be disclosed to authorities where required by law.
• You may request to access or delete your personal data at any time.

For more information, visit our Privacy Policy Read.

X13 reserves the right to modify these Terms & Conditions at any time. When changes are made, we follow the process outlined below:

• Members will be notified via email or SMS of any significant changes.
• The date of any changes will be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to any changes in the terms, you may request to close your account.

If you have a dispute or complaint, please resolve it through the following process:

1. Step 1: Contact our customer support team directly. Most issues are resolved within 24 hours.
2. Step Two: If our support team is unable to resolve your issue, please email our management team. You will receive a response within 7 business days.
3. Step 3: If the matter remains unresolved, you may seek assistance from an independent dispute resolution body.

These terms and conditions are governed by international gaming law and x13's licensing jurisdiction. In the event of any dispute, x13's decision shall be considered final, though the principle of fairness will always be observed.