Last updated: January 2026

x13 Privacy Policy — Learn how safe your data is with us

X13 believes your privacy is your right. This policy clearly outlines what information we collect, why we collect it, and how we keep it secure. No hidden agenda, no fine print.

Version: 2.4
Language: Bengali
Reading time: ~10 মিনিট
Category: 12টি
SSL 256-bit
Data never sold
Your rights are protected
GDPR Compliant
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Your Privacy
Our Top Priority
Your data is never sold
All data is stored in encrypted form
Right to erasure at any time
Regular security audits are conducted

Core Pillars of Privacy

6 core principles x13 follows to protect your data

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Strong encryption

Every transaction and personal detail at x13 is protected with 256-bit SSL/TLS encryption — virtually impossible for cybercriminals to break.

SSL 256-bit
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Never Shared with Third Parties

X13 never sells your personal data to advertisers or any third party. Your information is not shared unless required by law.

No sale of data
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Transparent Data Use Policy

This policy clearly states what data we use and for what purpose. Your information is never used without your knowledge.

Clear policy
Your Control

You can view, update, or delete your information at any time. Unsubscribing from marketing emails is just as straightforward.

Your Rights
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Regular Security Audits

Every quarter, x13 engages independent cybersecurity experts to conduct penetration testing and security audits.

Regular audits
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International Standards

X13's Privacy Policy is built in accordance with international GDPR and cybersecurity standards. Members from Bangladesh receive the same level of protection.

GDPR compliant

How your data works

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Collection
During Registration & Use
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Encryption
SSL Secured
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Storage
On secure servers
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Usage
Authorized purposes only
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Deletion
On Request or Upon Expiry
1
About This Policy

Welcome to the Privacy Policy of x13 ("we", "us", "platform"). This document is designed to inform you of how x13 collects, uses, and safeguards your personal information.

We understand that many people in Bangladesh have concerns about the safety of their information online — and that's completely valid. That's why we've written this policy in plain language, free of legal jargon, so you can understand it with ease.

Important

By registering or using x13's services, you agree to this Privacy Policy. Members will be notified of any changes.

This policy applies to x13's website, mobile app, and all associated services. By using our services, you confirm that you have read and agree to this policy.

2
What data we collect

X13 collects only the information that's strictly necessary. Requesting unnecessary data goes against our policy. See the full details below:

Data type Example When it is collected Mandatory?
Identity Information Name, email, phone number At the time of registration Yes
Verification-related NID / Passport Copy During KYC Verification If needed
Financial information BKash/Nagad number, bank details Payment Time Yes
Technical Information IP address, device, browser Automatically Automatic
Usage Data Betting history, login times Duration of service use Automatic
Contact Information Support Chat If you need support Optional
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What We Don't Collect

X13 does not collect your social media passwords, private messages, or any additional information without your consent. Collecting only the minimum necessary data is a core principle of ours.

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Why We Collect This Information

X13 has clear reasons for collecting your data — nothing is collected without purpose:

  • Account management: To manage your registration, login, and personalized experience.
  • Payment Processing: To securely process deposit and withdrawal transactions.
  • Identity verification: To prevent fraud and stop multiple account creation.
  • Customer Support: Helps resolve your issues quickly.
  • Legal Compliance: To comply with international AML and KYC regulations.
  • Service Improvement: To analyse usage patterns and improve your experience.
  • Security: To prevent unauthorized access and cyber attacks.
Marketing communications

Promotional emails or SMS are only sent with your consent. You can opt out of marketing communications at any time from your settings — no questions asked.

4
How We Protect Your Data

At x13, we use multiple layers of technical safeguards to protect your data. If one security measure fails, another remains in place:

SSL/TLS encryption100%
All data transfers are secured with 256-bit AES encryption
Firewall Protection98%
Multi-layer firewall active 24/7
Access Control95%
Only authorised staff can access your data
Database security99%
Encrypted database with regular backups
Penetration Testing90%
Independent security audits every quarter

Our security team monitors systems around the clock. Any suspicious activity is acted on immediately. Enable two-factor authentication (2FA) to add an extra layer of protection to your account.

5
Sharing Information with Third Parties

X13 does not sell your data. However, it may be shared with partners in the following limited circumstances:

Cases where data may be shared:

  • Payment processors: Only the information necessary to process transactions with bKash, Nagad, or your bank.
  • KYC Provider: A trusted partner for identity verification.
  • Legal Authority: When required by court order or government directive.
  • Technology Partners: Cloud hosting and security services — strictly under contractual terms.
Never shared

Your data is never shared with advertisers, marketing companies, or any other unauthorized parties. This is our firm commitment.

All third-party partners are bound by strict confidentiality agreements with us. They are not permitted to use your information for any other purpose.

6
Cookie Policy

X13 uses cookies on its website. Cookies are small data files stored in your browser that help the site function more effectively.

Use the toggles above to manage your preferences. Essential cookies cannot be disabled, as the site cannot function without them.

Want to disable cookies in your browser?

You can also disable cookies through your browser settings. However, doing so may limit certain features and require you to log in each time you visit.

7
Your Rights

As an x13 member, you have full control over your personal data. Here's a plain-language breakdown of your rights:

You can request from x13 at any time to see exactly what data we hold about you. Email our support team and you'll receive a full report within 7 business days.

To correct inaccurate or outdated information, please contact our support team. Name, address, and identity details can be updated with supporting documentation.

After closing your account, you may request deletion of your data. However, certain information may need to be retained for a specified period for legal reasons.

You can request your personal data in a standard format (CSV/JSON). This is your right to data portability.

You can opt out of having your data used for marketing purposes. Just let our support team know and we'll act on it immediately.
8
Data retention periods

X13 does not retain your data indefinitely. Once it is no longer needed, it is securely deleted:

  • Active accounts: Data is retained for as long as your account remains active.
  • Closed accounts: Retained for up to 5 years after account closure for legal purposes.
  • Financial Transaction Records: 7 years, in accordance with international AML regulations.
  • Marketing data: Deleted immediately upon withdrawal of consent.
  • Support conversations: Automatically deleted 2 years after resolution.
9
Protection of minors

X13 is strictly for users aged 18 and above. We never knowingly collect personal data from minors.

If a minor has registered without a guardian's knowledge, please notify us immediately. We will close the account and delete all information collected.

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For Parents

If you suspect a child or underage family member is using x13, please contact us at support@x13.best. We will take prompt action.

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What we do in the event of a data breach

In the event of a data breach, x13 will take the following steps:

  1. Immediate Action: Relevant authorities will be notified within 72 hours of a breach being identified.
  2. Notifying members: If your data is affected, we will notify you by email or SMS as quickly as possible.
  3. Investigation & Resolution: Our expert team investigates the root cause of any breach and takes steps to prevent it from happening again.
  4. Report Published: Sharing a transparent report with members once the investigation is complete.
Our commitment to transparency

X13 never conceals incidents. We believe transparency is the only foundation for lasting trust. To date, x13 has had no major data breach.

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Privacy Policy Updates

X13 may update this Privacy Policy from time to time. When changes are made, we follow the process outlined below:

  • Members will be notified by email prior to any significant changes.
  • The effective date will be updated at the top of this page.
  • Previous versions are available upon request.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
12
Privacy-Related Enquiries

For any privacy-related questions, complaints, or requests, please get in touch with us:

Privacy Email
support@x13.best
Response Time
Within 7 business days
Live support
24/7 Chat in Bangla

Our privacy team takes every request seriously. For more information, please visit our Terms & Conditions and Responsible Gaming View page.

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Your privacy is protected — bet with confidence

Your data is safe with x13. Register now and start betting on Bangladesh's most trusted platform.

100% secure data Encrypted Payments 24/7 Security Monitoring GDPR compliant
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